Returns Policy

Thank you for shopping at DRTUA. We hope you love your purchase, but if you’re not entirely satisfied, we’re here to help.

You may return most new, unused items within 30 days of delivery for a full refund.
Items must be in original condition: unworn, unwashed, with tags attached, and in the original packaging.
Certain items such as underwear, swimwear, personalized items, or final sale products are non-returnable for hygiene and safety reasons.

Email us at [email protected]with your order number and reason for return.
Our support team will respond within 1–2 business days with instructions and a return authorization (if eligible).
Securely package the item(s) and send it to the return address we provide.

Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If approved, a refund will be processed to your original method of payment within 5–10 business days.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

We do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

If you haven’t received a refund yet:

Check your bank or credit card account again.
Contact your payment provider—it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at [email protected].

For more information or assistance, please reach out to our support team at [email protected] or visit our website at https://drtua.com.