Shipping Policy
Thank you for shopping with DRTUA. We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy below for more details.
Processing Time
- All orders are processed within 2–3 business days from the time they are placed. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
- Shipping Method: Standard Shipping
- Delivery Time: 5–7 business days
- Shipping Cost: Free shipping on orders over $99.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will be active within 24 hours.
International Shipping
Currently, we only offer domestic shipping within United States. We do not provide international shipping at this time. For international customers, please check back soon for updates on availability.
Shipping Restrictions
- We are unable to ship to P.O. Boxes or APO/FPO addresses.
- If an address is incorrect or incomplete, this may delay the processing of your order.
Lost or Damaged Items
If your order has been lost or damaged during transit, please contact our customer support at [email protected]. We will do our best to resolve the issue promptly.
Returns & Exchanges
For information about returns or exchanges, please refer to our Returns Policy.
Contact Us
For any further questions regarding our shipping policy, please reach out to us at [email protected].
Thank you for shopping with DRTUA! We look forward to serving you.