FAQs
Frequently Asked Questions (FAQ)
Welcome to DRTUA! Below you’ll find answers to some of the most commonly asked questions.
- What is DRTUA?
DRTUA is an online fashion store offering stylish, high-quality clothing for men, women, and kids. We focus on providing an easy and enjoyable shopping experience with excellent customer service.
- How can I contact customer support?
You can reach us at any time by emailing [email protected]. We strive to respond to all inquiries within 24-48 hours (excluding weekends and holidays).
- Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary based on your location and will be calculated at checkout.
- What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods available at checkout.
- How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the courier’s tracking page. You can also log in to your account on drtua.com to view order status.
- What is your return and exchange policy?
You can return or exchange items within 30 days of receiving your order. All items must be in original condition with tags attached. To initiate a return, please contact us at [email protected].
- Can I modify or cancel my order?
Orders can only be modified or canceled before they are shipped. If you need to make a change, contact us immediately at [email protected].
- Is my personal information safe?
Yes. At DRTUA, we prioritize your privacy and use secure encryption protocols to protect your data. For more details, refer to our [Privacy Policy](/privacy-policy) on drtua.com.
9.Where can I find size information?
Each product page includes a size chart tailored to that item. If you’re still unsure, feel free to reach out to us at [email protected] for personalized guidance.
If you have additional questions, please feel free to contact us at [email protected]. We’re here to help and ensure your shopping experience is seamless!